Changed your mind? No drama. You have 30 days.
You can return any item within 30 days of delivery, for any reason. Once your return arrives, we refund the full product price to your original payment method within 14 days. Return shipping is paid by you, unless the item arrived defective, damaged or incorrect — in that case, everything is on us.
Personalised products made to order from your photo cannot be returned for a change of mind (EU consumer law art. 16(c) exception). Claims for damaged, defective or incorrect personalised items are of course unaffected.
Please return items unused and, where possible, in the original packaging. You may of course unpack and inspect the product the way you would in a shop; a reduction applies only if the item shows use beyond that.
If anything arrives broken, faulty or different from what you ordered, email support@gadgino.store with a photo or short video. We will send a replacement or refund you in full — including shipping costs — and in many cases you won't need to send the item back at all.
As an EU consumer you have the statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving any reason. An email to support@gadgino.store stating that you withdraw from the contract is enough — no form is required. We then refund all payments received from you, including standard delivery costs (our delivery is free anyway), within 14 days, using the same payment method. Our 30-day return promise is broader than this statutory right and fully includes it; whichever is more favourable to you applies.
Independently of returns, all products come with the statutory liability for defects of 24 months for EU consumers. If a defect appears, contact support@gadgino.store — you are entitled to a repair, replacement, discount or refund under the applicable law. We resolve warranty claims within 30 days.
Last updated: 29 July 2026